Bat visa's Privacy Policy

1 Introduction

Welcome to bat visa. We understand that sharing personal information on an online gaming platform raises questions — where does my data go? Who can see it? How is it stored? bat visa's privacy policy was created to give honest, complete answers to all of these questions.

Bat visa believes privacy is a fundamental right. We want you to use bat visa with complete confidence. This Privacy Policy clearly explains what data we collect, why we collect it, how we use it, and what rights you have.

By using bat visa's website or app, you agree to this privacy policy. If you have any questions, feel free to reach out to our support team at any time.

2 What Information We Collect

Bat visa collects two types of data — information you provide voluntarily and information collected automatically when you use the platform.

Directly provided data:

• Full Name & Date of Birth
• Mobile number & email address
• Payment method details (Mobile Pay/Nagad number)
• National ID or passport number (for KYC verification)
• Bank account details (where applicable)

Automatically Collected Information:

• IP address & device type
• Browser & operating system information
• Time spent on site and pages visited
• Gaming activity logs (bets, wins, losses)
• Transaction history
• Cookies & Session Data

Data Types & Purposes at a Glance:

3 Purpose of data use

Bat visa uses your data only for specific, defined purposes — never beyond what is intended. Below are the key purposes for which we use your information:

• Account management: To complete registration, login, and account verification processes
• Transaction processing: To confirm deposits, withdrawals, and bonus payments
• Customer Support: To resolve your complaints and queries promptly
• Fraud prevention: To detect suspicious activity and keep your account secure
• Legal obligation: To comply with regulatory authority directives
• Service improvement: To analyse user experience and make the platform better
• Relevant offers: To inform you of bonuses and promotions tailored to your preferences

Bat visa never shares your data with third parties for advertising purposes. Our marketing communications relate solely to bat visa's own services and offers.

4 Data Sharing Policy

Bat visa's core principle is to share your data as little as possible. There are specific situations where sharing becomes necessary — these are clearly outlined below:

Parties your data is shared with:

• Payment Provider: For transaction processing (Mobile Pay, Nagad, Rocket) — only the minimum required information
• KYC verification provider: Via secure channels for identity verification
• Law enforcement agencies: Where required by court order or government directive
• Security Partners: For technical assistance in detecting and preventing fraud

When sharing data with third parties, bat visa ensures those parties adhere to the same privacy standards. Their use of data is contractually restricted.

5 Cookies & tracking technologies

Bat visa uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential cookies: To maintain your login session and for security purposes — these cannot be disabled
• Functional Cookies: To remember your preferences (language, theme)
• Analytics Cookies: To monitor and improve site usage
• Security cookies: To detect fraud and bot activity

You can manage cookies through your browser settings. However, disabling essential cookies may affect how bat visa functions.

6 Data Retention Period

Bat visa does not store your data indefinitely. A defined retention period is set for each category of information:

• Account information: For the duration of the active account and 5 years after closure (as required by law)
• Transaction records: 7 years (in accordance with financial regulatory requirements)
• Gaming Log: 2 years (for dispute resolution)
• Customer support contact: 2 years
• Cookie data: At end of session or after a maximum of 1 year

Once the retention period expires, data is securely deleted or anonymised so that identification is no longer possible.

7 Your rights

You have important rights regarding your personal data on bat visa. Contact support to exercise any of these rights.

• Right to access: You may request to know what information we hold about you
• Right to rectification: You may correct any inaccurate or outdated information
• Right to erasure: You may request the deletion of your data under certain conditions
• Right to restrict processing: You can restrict how your data is used in certain cases
• Right to opt out of marketing: You can opt out of promotional communications at any time

8 Security Measures

Bat visa uses multiple layers of security to protect your data. Our security measures are regularly updated and audited.

• 256-bit SSL/TLS encryption — applied to all data transfers
• Encrypted database — to protect stored data
• Regular security audits & penetration testing
• Automated alerts for detecting suspicious login activity
• Restricted staff access — only authorized personnel can view your data

Keep in mind, however, that no online platform can guarantee 100% security. You also play a role in protecting your account — use a strong password and never share your login details with anyone.

9 Third-party services & links

Bat visa's platform integrates certain third-party services — such as payment gateways, game providers, and analytics tools. These services may have their own privacy policies.

Bat visa is not responsible for the privacy practices of these third parties. However, we only work with partners who uphold high security and privacy standards.

10 Policy Updates

Bat visa may update this Privacy Policy as needed. Any changes will be reflected in the "Last Updated" date at the top of the page. For significant updates, you will be notified via SMS to your registered mobile number or through an in-platform notification.

Continued use of bat visa after any changes constitutes your acceptance of the updated policy. We encourage you to check this page regularly.

11 Contact Us

For any privacy-related questions, requests, or complaints, please reach out to bat visa. Our support team is available 24 hours a day, 7 days a week.

To request deletion, correction, or access to your data, send an email with "Privacy Request" in the subject line. Once your identity is verified, we will act on your request as quickly as possible.